Refund & Cancellation Policy

Last Updated: 10/6/2025

This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations on the IN Forex platform.

1. Subscription Services

Free Trial Period

  • New users receive a 7-day free trial for premium features
  • You can cancel anytime during the trial period without charge
  • Cancellation must be done at least 24 hours before trial expiry

Monthly Subscriptions

  • Monthly subscriptions auto-renew unless cancelled
  • Cancel anytime before the next billing cycle
  • No refunds for partial months
  • Access continues until the end of current billing period

Annual Subscriptions

  • 30-day money-back guarantee from purchase date
  • After 30 days, no refunds for unused portion
  • Exceptional circumstances reviewed case-by-case

2. Educational Products

Digital Courses

  • 14-day refund period from purchase date
  • Must not have completed more than 25% of course content
  • Original payment method refund within 5-7 business days

Live Coaching Sessions

  • Refund available if cancelled 48 hours before session
  • No refund for no-shows or late cancellations
  • Rescheduling available up to 24 hours before session

3. Trading Signals & Analysis

Important Notice:

  • Trading signals and market analysis are educational tools
  • No refunds based on trading performance or market outcomes
  • Past performance does not guarantee future results
  • Users trade at their own risk

4. Payment Processing

  • Payments processed through Razorpay and other secure gateways
  • Refunds processed to original payment method
  • Processing time: 5-10 business days
  • Currency conversion fees (if applicable) are non-refundable
  • Payment gateway charges are non-refundable

5. Cancellation Process

How to Cancel:

  1. Log into your account dashboard
  2. Navigate to "Subscription Settings"
  3. Click "Cancel Subscription" or "Request Refund"
  4. Provide reason for cancellation (optional)
  5. Confirm cancellation

Alternative: Contact our support team at inforex.infodesk@gmail.com

6. Non-Refundable Items

  • Account setup and administrative fees
  • Custom analysis or personalized reports
  • Third-party service charges
  • Data feeds and market access fees
  • Services consumed or downloaded

7. Exceptional Circumstances

Refunds may be considered outside standard policy for:

  • Technical issues preventing service access
  • Billing errors or unauthorized charges
  • Service not delivered as promised
  • Account security breaches

Each case reviewed individually by our support team

8. Dispute Resolution

If you're not satisfied with our refund decision:

  1. Contact our customer service manager
  2. Provide detailed explanation and supporting documents
  3. Allow 7-10 business days for review
  4. Final decisions communicated via email

9. Contact Information

Customer Support:

Email: inforex.infodesk@gmail.com

Phone: +917010360398 (Mon-Fri, 9 AM - 6 PM IST)

Billing Inquiries:

Email: inforex.infodesk@gmail.com

10. Policy Updates

This policy may be updated periodically. Changes will be communicated via email and platform notifications. Continued use of our services constitutes acceptance of updated terms.