Shipping & Delivery Policy
Last Updated: 10/6/2025
IN Forex is a digital platform providing forex trading education, signals, and portfolio management services. This policy outlines our delivery terms for digital products and services.
1. Digital Product Delivery
All our products and services are delivered digitally. There is no physical shipping involved.
Instant Access Items
The following are available immediately upon successful payment:
- Premium Forex Signals: Access granted within 5 minutes of payment confirmation
- E-Books & PDF Guides: Available for download immediately from your dashboard
- Video Courses: Accessible through your account dashboard instantly
- Trading Tools: Activated within your account immediately
Portfolio Management Services
- Account setup completed within 24-48 hours of payment
- You will receive email confirmation with access details
- Onboarding call scheduled within 2 business days
2. Delivery Timeline
| Product/Service | Delivery Time | Access Method |
|---|---|---|
| Premium Signals Subscription | Within 5 minutes | Dashboard Access |
| E-Books & PDF Materials | Immediate | Download Link |
| Video Courses | Immediate | Streaming Access |
| Portfolio Management | 24-48 hours | Email + Dashboard |
| One-on-One Mentorship | 2-3 business days | Email Scheduling |
3. Access & Login Credentials
After successful payment:
- You will receive a confirmation email within 5 minutes
- Login to your account at www.inforex.org.in
- Access purchased content from your dashboard
- For portfolio services, you'll receive separate login credentials via email
4. Delivery Confirmation
We consider a product/service "delivered" when:
- Digital content appears in your account dashboard
- Download links are sent to your registered email
- Access credentials are provided via email
- You receive confirmation of subscription activation
5. Technical Issues & Support
If you experience any issues accessing your purchased content:
- Check your spam/junk folder for confirmation emails
- Ensure you're logged into the correct account
- Clear browser cache and cookies, then try again
- Contact our support team at inforex.infodesk@gmail.com
Support Response Time:
- Email Support: Within 24 hours on business days
- Technical Issues: Priority response within 12 hours
- Payment Issues: Immediate escalation, resolved within 24 hours
6. Failed Delivery & Resend
If you don't receive access within the stated timeframe:
- Contact us immediately at inforex.infodesk@gmail.com
- Provide your order ID and registered email address
- We will manually verify and grant access within 2 hours
- You may request a full refund if access cannot be provided within 48 hours
7. Physical Products (If Applicable)
Currently, IN Forex does not ship physical products. All materials are delivered digitally.
In the future, if we introduce physical products (e.g., printed books, merchandise), this policy will be updated with shipping rates, delivery timelines, and tracking information.
8. Geographic Restrictions
Our digital services are available globally, with the following notes:
- Content is accessible from any country with internet connection
- Some payment methods may be restricted based on your location
- Portfolio management services may have country-specific regulations
- Video streaming quality depends on your internet speed
9. Subscription Renewals
For subscription-based services:
- Access continues uninterrupted upon successful auto-renewal
- You will receive a renewal reminder 7 days before billing
- Failed payments will result in access suspension after 48 hours
- You can reactivate by updating payment method and clearing dues
10. Contact Information
For any delivery-related queries:
- Email: inforex.infodesk@gmail.com
- Contact Page: www.inforex.org.in/communication
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
- Response Time: Within 24 hours on business days
Note: This Shipping & Delivery Policy is subject to change without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.